FAQs

Yes, in order to work for Karma Casting, you must download the Karma Casting App in either iTunes (Apple) or Play (Google) stores, and create a profile.

Show yourself in the best light. Make sure your photos are high-quality, your profile is filled out with previous experience and you upload any certificates you have.

Technically you can not apply to any gigs unless your profile is complete. There may be certain situations where the hiring manager may reach out to you to complete missing information, if your profile is close, and you are a great match for the gig.

We are excited to have you a part of the Karma team! Here are some tips that will ensure you appear 'hireable' on our backend:

• Have current, clear, high-quality images that showcase your look and versatility.
• Create a Video Reel – Record a short, engaging video introducing yourself, highlighting your personality, skills, and experience.
• Optimize Your Bio– Include relevant experience, skills, and achievements that align with the gig you're applying for.
• Be Professional & Responsive – Respond quickly to inquiries and maintain a professional attitude.
• Highlight Special Skills– If you have unique talents (e.g., Emcee, dancing, DJ, bar tenders, accents, stunts), make sure they're visible in your profile.
• Stay Active – Regularly check for new opportunities and update your portfolio as needed.

There could be multiple reasons. We can't interview everyone who applies for a job, so you won't always hear from us just by applying. Sometimes it's dependent on our timeline and when you apply. For example, if we need to make decisions by a certain date and you apply after we started interviewing, you may miss out. It's also a smart idea to make sure your photos are high-quality and uploaded properly and your profile is filled out completely.

Depending on the location of the Gig and seasonality, each Gig receives many applicants. Each application is carefully reviewed by the Karma Management Team, along with the Client team, to determine the best fit for the role. We do understand your concern - brand ambassador work is really competitive and many gigs available through Karma are highly sought after. If you are not receiving a call back from one of the Karma Managers, it could be due to several various reasons:

• You applied to a few of many gigs within one project. If the project is multi-day/month, the Client will likely select the candidate(s) who applied for most of the posted Gigs within one project.
• Your profile is incomplete and is missing important information. If you don't complete the About Me or Experience sections on your profile, it is likely you will not get selected.
• You are missing the required certifications for the gig, for example driver's license, alcohol serving certification, food handling, or cannabis certifications.
• Your profile is missing photos, or the photos are of poor quality.
• Your contact information is out of date or is inaccurate.

There are always ways to optimize your application and stand out amongst the crowd when applying; below are some tips for applying to the next gig:

• Ensure that you add a few lines or bullet points outlining your relevant experience pertaining to the specific gig you are applying for. The hiring manager will be able to see it and it helps us understand why you are the best fit for the role!
• We usually prioritize those who are available for all days of an activation (if multiple dates are listed). Be sure to apply to all the dates that you are available for.
• You always have the option of messaging the hiring manager directly to expand on your application and share additional details about yourself and any relevant experience.

Make sure that you constantly update your details in your profile. Here are some helpful hints:

• Profile photos – we notice when photos have not been updated in the last few months. Ensure all the photo spots are filled with different types of photos.
• Certifications – ensure you have the certifications you desire and that they are uploaded into the Karma App (food safety, alcohol*, cannabis* (*depending on region you live)).
• Any new skills and interests.
• Notifications – set your notifications to what you desire. Most Karma gigs are staffed SAME DAY, so any delay in receiving your notification of a gig in your area will certainly lower your chances of getting selected.

If you see on the Karma App saying you've 'APPLIED', that means a Karma Manager has received your application and it is under review. Successful candidates will be notified in the Karma App as "ACCEPTED", or a screening call will be booked if more information is required. This typically occurs within a 48 hour window.

You never know when someone might have car trouble, an emergency pops up, or they just decide they don't want to work. If you are a backup, you'll fill in for them. As a backup, you'll join the training call and may also be required to be on site ready to work, if needed. If you're not needed, we'll let you know within the first 30 minutes, and you'll be paid for your time at the published gig rate. If you are needed, you will stay and work the full shift. We appreciate backups, especially in this wild world of gigs!

Typically, a team lead will be responsible for checking in the team of brand ambassadors upon arrival, remaining in communication with the Karma contact as well as any on-site client contacts, managing breaks, and assisting where the client needs in addition to working alongside the brand ambassadors. If you have management experience like this, be sure to update your profile!

There are many factors that go into matching talent with gigs. Of course, Karma will review all profile and experience history, plus performance badges earned while working with Karma. There are also programs where the Client selects the talent to represent their brands. Karma puts forth the applicants and the client selects who they prefer best represents the brand and project deliverables.

Your uniform will be indicated: (1) on the gig posting and/or (2) reviewed in the training deck/call or (3) in your final details email, but no matter what you are assigned to wear, a well-groomed appearance goes a long way: neat, clean hair, trimmed beard, work-appropriate makeup, neutral un-branded clothing, with no tears. (Yoga clothing, spandex, sweatshirts/pants are not acceptable attire).

This is outlined (1) in the gig posting on the Karma App, (2) in the training call/deck and (3) in the final details email. (If you didn't get an email, you probably aren't booked, or it's in your SPAM folder).

Good question! We ask you to use your phone for starting and ending your shift, taking some gig photos, plus you may be required to recap certain data. These are examples of approved usage of your phone. We just don't want you texting or making calls during your shift, as you should be engaging with consumers and fulfilling your role as the brand ambassador or staffer on-site.

The more we know about you the better! Your Karma profile is the first thing our teams look at when they are selecting talent for a gig. The more robust and UP-TO-DATE it is, the better chance you have for getting selected. We are always looking to expand our staffing pool. It starts with your complete profile, a screening call with a Karma Manager that hopefully leads to a confirmation, which will lead to a flawlessly executed gig and then more and more jobs! But remember, your performance on the gig matters the most for future bookings.

Please note that you can find the hiring manager's name and email address on a gig by following these steps:

• Open the Karma Casting App.
• Click on "My Gigs".
• Click on the relevant gig.
• Click on "Check-in".
• Review the section titled "Manager" for the hiring manager's name and email address.

When you commit to a gig, we expect that you will be working! Gigs are competitive, and we have selected you for this opportunity. If you can no longer work, you must bail within the app as soon as possible. This will notify the manager in charge so they can find a suitable replacement in time. In certain situations, we can forgive a bail, but this is handled on a case-by-case basis. Frequent cancellations will affect your chances of being selected for future gigs. Please be responsible and only commit if you're sure you can work!

Bails create a negative impact on our client experience and our overall operations. Therefore, please note that bailing from scheduled shifts (especially with less than 48 hours' notice) will impact your ability to be assigned future gigs with Karma Casting. Our system tracks the number of bails that have been submitted. This data is used to evaluate a talent's reliability when the hiring manager assigns gigs. Repeated bails (especially in situations where there is no valid reason or supporting documentation) can put a BA at risk of further action, up to and including losing future gigs and/or being permanently removed from the Karma roster. (We understand that emergencies happen—we're all human! When reviewing a bail, we consider your previous work history, the number of gigs you've worked, and feedback from Team Leads and/or Clients. A strong track record can help balance out an occasional unavoidable bail). Bails affect your Karma status.

Please note that we do our hiring only through the Karma App platform. You can apply and add any relevant experience by following these simple steps:

• Open the Karma Casting App.
• Click on "Apply".
• Click on "Apply to...".
• Add any relevant experience you want highlighted into the text box.

Please note that you are able to add and remove locations you are able to work in the Karma App by clicking on 'Gig Profile' and then 'Work Locations'. On that page you can click on 'Add or remove your desired work locations'.

Please note that you are able to add and remove locations you are able to work in the Karma App by clicking on 'Gig Profile' and then 'Work Locations'. On that page you can click on 'Add or remove your desired work locations'.

Please note that to apply for any Karma gig, you require an active and complete profile. The first step is to download the Karma Casting App from either App store. Then create a profile and complete all the necessary steps (add all the relevant information). Once your profile is complete you will be able to apply to any gigs in your geo-location.

Please note that to review past gigs, you can follow these simple steps:

• Open the Karma Casting App.
• Click on "My Gigs".
• Click on the gig you want to review.

By working with Karma on any gig, you are accepting the terms and expected to adhere to all terms in the Code of Conduct. To review the Karma Code of Conduct, you can follow these simple steps:

• Open the Karma Casting App.
• Click on "My Gigs".
• Click on the "Karma Code of Conduct".

Our Tech team is happy to assist you with any technical inquiries about the Karma App. You have two options:

• Email support@karmacasting.com with a detailed explanation of the issue(s) and our team will contact you.
• Go to www.karmacasting.com, click on "Contact Us" and hit the button "Karma App Support" and complete the form.

We require you to take a selfie as it is a critical element of the Karma platform for your profile completeness and 'checking in and out' of a gig. Our clients require validation of your attendance for each shift/gig. Don't worry, we (1) treat your biometric data with leading security protocols, (2) follow federal and local biometric governing laws, (3) never sell your personal profile information, and (4) only use your biometric information for your work at Karma and the validation of accepted shifts/gigs.

To re-invoice on a gig, follow these simple steps:

• Open the Karma Casting App.
• Click on "My Gigs".
• Click on the relevant gig you want to re-invoice on.
• Click on "Get Paid".
• Click on "Add Hours".
• Click on "Save".
• You should see the entry come up as "Not Invoiced".
• Click "Submit Invoice".

If your invoice was rejected, you should have received a notification explaining the reason. Please review the details and resubmit your invoice accordingly. If you need further clarification, reach out to the program manager or contact payme@karmacasting.com.

To invoice an expense on a gig, follow these simple steps:

• Open the Karma Casting App.
• Click on "My Gigs".
• Click on the relevant gig you want to invoice on.
• Click on "Get Paid".
• Click on "Add Expense".
• Upload a receipt if you have one. Add the total and taxes (if applicable, or add a "0"). Add an explanation (e.g. materials for tasting). Click on "Save".
• You should see the entry come up as "Not Invoiced".
• Click "Submit Invoice".

Most projects do not have the budget to offer travel. However, if the Client is expecting travel, then this will be covered and expressed in the gig posting in the Karma App. This can occur if you are required to go out of town for gas, food and/or hotel. Karma (and our clients) do not pay for talent to travel to other cities for work, unless it is a tour or a specialized project.

Canada: Yes, Karma will provide you a T4a slip at year end, if you have earned over $500 in the year. All of your payments made by Karma to you have not had any deductions. You are responsible for paying/submitting your taxes/tax return.

USA: Applicable payroll taxes are withheld from your wages based on your tax elections and legal requirements. Our EOR provides a W-2 for your annual tax filing. You remain responsible for filing your personal tax return and determining whether you owe additional taxes or are due a refund.

Contact your Karma project manager or email payme@karmacasting.com. Include your name, event, shift date and a brief description of the issue. Do not include bank account or Social Security numbers in your email.